In the event that the goods supplied are not what you expected, you must notify us that you wish to return them to us within 14 days. The goods should be returned in an un-used condition and with the original packaging within 14 days of that notification and be accompanied by a completed returns form (hyperlink to returns form) and a copy of proof of purchase.
For full details, please see our Returns Policy page
Delivery Terms & Pricing
For full details of delivery times and charges, please see our Delivery Terms page
Privacy and Cookies Policy
Terms & Conditions
1. Status of Terms
1.1 These terms constitute a legal document (“the Agreement”) which sets out the rights and obligations of you as a purchaser (“you”) and those of L&L Optical Ltd trading as In Focus (“In Focus”, “we” or “us”) in relation to the services and products offered by us through this site. By registering for In Focus’ services, you agree to the terms of this Agreement and you re-affirm that agreement every time you use any of our services.
1.2 You agree to:
1.2.1 provide true, accurate, current and complete information about you as prompted by our registration form (such information being the “Registration Data”); and
1.2.2 maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or In Focus has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, In Focus has the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of the In Focus site (or any portion of it).
2. Applicable law and Language
English law shall govern this Agreement. You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.
In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail.
3. Placing an order
3.1 Notice will be given before you submit an order which contains important information such as a description, price (including relevant taxes) and delivery charges of the goods or services ordered. We recommend that you print a hard copy or save a copy of the notice for your own records.
3.2 We accept Visa, Mastercard and PayPal.
3.3 Goods supplied to you by In Focus will correspond with their prices and description (errors and omissions excluded). If this is not the case, you have the right to reject the goods within a reasonable time period for a full refund.
3.4 In the event that an incorrect price is shown on our website, we reserve the right to decline to fulfil the order at that price. You will be notified of this, be informed of the correct price and given the choice to proceed with the order or to cancel it.
4. Right to cancel
4.1 You have the right to cancel your order within 14 days without giving any reason. The 14 days will start the day after receipt of the goods. You must then return the goods to In Focus within 14 days.
4.2 The cancellation notice should be sent by email to In Focus and must state your name, a description of the goods or services concerned and the invoice number relating to the cancelled order. We will confirm cancellation by return email.
4.3 You must take reasonable care of the goods in your possession pending their return. We will only accept returned goods with their original packaging and which do not exhibit undue signs of wear and tear. Any use of the delivered goods beyond that necessary to inspect the goods as when purchasing from a physical retail outlet will invalidate your right to cancel the contract.
4.4 The goods must be returned to In Focus, Willows Farm Village, Coursers Road, London Colney, AL2 1BB. The cost of returning goods is non-refundable.
4.5 Once notice of your cancellation has been received and we are in possession of the returned goods, we will make a refund of the contract price to the payment method used to purchase the goods. This will be done within 14 days of receipt of the returned goods.
4.7 A completed returns form must be included with the goods. Click here (hyperlink to returns form) to download the returns form in PDF format.
5.1 In Focus shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site.
5.2 Certain links in this site will lead to sites which are not under the control of In Focus. When you activate any of these you will leave the In Focus site and we will accept no responsibility or liability for the material on any site which is not under our control.
5.3 Images are for illustrative purposes only and actual product may vary from that shown. Images should be used as guidance only as alterations to products in the process of product development or variations due to the production process may occur. Products may be pictured with accessories which are not supplied with the product but which may be available to purchase separately.
6. Limitation of Liability
6.1 Nothing in this Agreement shall affect your statutory rights as a consumer nor exclude or restrict any liability for death or personal injury arising from negligence or fraud by us.
6.2 Subject to clause 6.1, you agree that In Focus shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under In Focus’s direct control including, without limitation, damage for loss of business, loss of sales, non-payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where In Focus has been advised of the possibility of such loss or damage).
6.3 The only liabilities that In Focus can exclude are those arising from the following:
6.3.1 in cases where losses were not foreseeable to both parties when the contract was formed.
6.3.2 where losses were not caused by any breach on the part of In Focus.
6.3.3 for any business losses and/or losses to non-consumers.
7.1 Orders received by 12.30 UK time are normally dispatched the same day for next working day delivery in the UK. If delivery cannot be made within the normal time scale you will be notified of the revised delivery date by phone or email and you will be given the option to accept that date or to cancel your order.
7.2 Delivery to UK addresses is free of charge for all orders. For information regarding delivery charges for items to non-UK destinations, please see our Delivery Terms page.
7.3 Shortages or damage must be notified within 14 days of receipt of goods. After this time it will be assumed that you have received all items (except any noted as ‘to follow’ or ‘back ordered’) in good order.
In the event that you have a complaint about our goods or service please contact us by one of the following means:
Phone: +44 (0) 1727 827799
In writing to: In Focus, Willows Farm Village, Coursers Road, London Colney, AL2 1BB
All designs, text, graphics and their selection and arrangement on this site are the copyright of In Focus and/or its content providers. As a visitor to the In Focus site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without In Focus’s prior written consent is strictly prohibited.
10. Matters Beyond Reasonable Control
In Focus shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightning or extreme weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.